1. By registering and/or using your Boost VIBE Card, you consent to the terms of this agreement.
  2. VIBE Points will be awarded to customers for full price smoothies, crushes or freshly squeezed juice products only, unless expressly specified. Points will not be awarded in association with any other offer or discount. Point balances are not transferable or redeemable for cash.
  3. While every effort will be made in store to ensure VIBE Points are correctly awarded, Boost Juice Bars takes no responsibility for technical errors associated with crediting points onto the VIBE Card.
  4. The Boost VIBE Card should be treated like cash. Unless otherwise required by law or permitted by this agreement, any points or cash balance on your VIBE Card is non-refundable and may not be redeemed for cash. No interest or any other earnings on funds deposited to a VIBE card will accrue, be paid or be credited to you by Boost Juice Bars.
  5. In the case of a lost or stolen Vibe Card; Vibe Members should visit a Boost Juice Bar and request a new Vibe Card. They can log onto the registered members section of the Boost website (boostjuice.com.au/vibelogin) where they can Transfer their existing card information including Vibe Points and Cash Balances, to their new card by submitting their details. Every endeavour will be made to ensure that the full points balance is also transferred to the new card; however Boost Juice Bars will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used. If a Vibe Card is lost or stolen, the Vibe Member is responsible for logging onto the website (boostjuice.com.au/vibelogin) to perform a lost card process and transfer all existing Vibe Points or Vibe Cash credit to a new Vibe Card. A new card can be acquired from any Boost Juice Outlet in Australia.
  6. We reserve the right not to accept a VIBE Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
  7. VIBE Members are entitled to a free Birthday Boost Juice on the day of their Birthday, or up to two days before or after their Birthday. VIBE members will need to pop into any Boost store on their Birthday, or up to two days before or after their Birthday, present their registered VIBE card or app, along with a valid ID confirming their birth date registered on their account matches the date of visit to the store. Limited to one juice or smoothie of any size at one store on their Birthday, or up to two days before or after their Birthday. This free Birthday Boost juice or smoothie cannot be redeemed on any other day regardless of external circumstances including but not limited to public holidays, store closures etc. This free Birthday Boost is non-transferable and cannot be exchanged for cash. Boost Juice do not take responsibility for incorrectly entered birth dates during the registration process. Not available at Brooklyn Park or Tooronga Boost.
  8. The VIBE Card is issued to you by Boost Juice Bars. It allows you to load a dollar value between $10 and $500 to use in participating Boost Juice Bars. We reserve the right to change these amounts at any time by notifying you by email, or by changing the terms and conditions on our website.
  9. From 30th May 2022, a Vibe Member’s Vibe points will expire if they have not used their VIBE account in the last 3 years. If a VIBE Card has been inactive for the last 3 years, but is used prior to May 2022, the points on that Vibe Card will not expire and the 3 year period will re-start. If a VIBE Member believes they have an inactive VIBE account and wish to activate it or transfer it to a new VIBE account, they should visit a Boost Juice Bar and request a new VIBE Card. They can then log on to the registered members section of the Boost website (boostjuice.com.au/vibelogin) where they can Transfer their existing card information including VIBE Points and Cash Balances, to their new card by submitting their details. Every endeavour will be made to ensure that the full points balance is also transferred to the new VIBE Card; however Boost Juice Bars will not be responsible for any points accrued that are lost in the transfer. By completing this transfer, the 3 year expiry period on those VIBE Points will re-start as at the date of the transfer, and the points will not expiry unless the VIBE account is again not used for a further 3 year period.
  10. No fees will be charged by Boost Juice Bars for the issue, registration, activation or use of the VIBE Card.
  11. Should a password be lost or forgotten, VIBE members should go to the registered members section of the Boost website (boostjuice.com.au/vibelogin) where they can enter their email address and click on ‘lost password’. Their password will then be sent to their nominated email address.
  12. Boost Juice Bars reserve the right to alter the terms and conditions of the VIBE Member program at any time by notifying members through email or website.
  13. Information collected from members at the time of signing up to the VIBE Member program is subject to the privacy policy listed at boostjuice.com.au/privacy